This listing was updated more than 3 months ago. It might contain outdated information.
Customer Service Representative / HME Support Rep.
Virginia Beach Oklahoma City PO BOX 8421
6 months, 3 weeks
Ad ID:ADOIST-4837237
Category:Services
Subcategory:Other services
Description
Mommy Jobs Online (mommyjobsonline.com) is now seeking HME Support Representatives to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representative’s primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction.
The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured.
What you’ll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases.
About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills
About your background: Bachelor’s degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay: $15.00 per hr.
To Become An Agent
*Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process.
Reference agent id code MJOLROXANNA when you register online.
Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly.
Jobseeker Live Chat - https://tawk.to/chat/5bd13d86476c2f239ff5dd42/default
Verizon has made a big name for itself when it comes to home internet services in USA. Verizon 5G Home internet is a high-speed internet service that is based on the next generation 5G network. If you are looking for a 5G internet plan in Virginia Be...
Virginia Beach, 13800 Coppermine Road, 1st floor Herndon
About themodernstrategy We The Modern Strategy are a team of strategists focused on developing strategies that are clients specific for their rapid growth. We want you to get benefited with our proven procedures and best practices. Global Pandemic ro...
Virginia Beach, 609 Pawleys Arch, Virginia Beach, VA 23462
What makes Online Marketing Shark the purple cow at web design norfolk, and SEO Virginia? Our norfolk web design and SEO services Virginia Beach are top notch. At our nucleus, we are a group of marketing experts and technology masters who CARE about ...
Welcome to On-Site Dustless Blasting, one of the best and professional dustless and sandblasting service company in Virginia Beach, VA at competitive prices. Our dedicated team has many years of experience and offers dustless blasting, media blasting...
Umit Gulsen is a professional freelance videographer & cameraman in Washington, DC and the owner of a web video production company. I love to create beautiful imagery that represents a perspective. Video Production Company Washington DC Contact U...