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Fronl Desk Receptionist
3 months, 3 weeks
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Subcategory:Clerical job, Administrative job
Full Job Description
Role (Overview of the Position)
As the front line of contact it is your main responsibility to represent our brand, make each person you have contact with leave with a smile, and to do whatever it takes to make our member’s experience inside our facility the Best 30 Minutes of Their Day.
Responsibilities (Tasks Associated with the Role)
Follow up with leads and schedule appointments
Lead New Client Orientation with enthusiasm
Complete all tasks on our Red Carpet Customer Service Standard
Assist members with account related questions
Results (Key Performance Indicators)
75% Show rate for all appointments
65% Leads start a trial program within 7 days of contact
Follow up with new leads promptly
Respond to all text or facebook messages, and facebook comments within 1 minute
Resolve all customer questions, issues or concerns
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